Refund policy

Returns
If you are not 100% satisfied with your purchase, you can return or exchange your item(s) if they meet the criteria below within 14 days of the delivery date.

• The items are in their original condition with the tags attached.
• The items were not marked as “Final Sale” when purchased.

Email us at customerservice@eoanna.us if you would like to make a return.
Returns will not be accepted without first being approved to make a return.

Return Shipping is at the cost of the customer and is non-refundable. We cannot be held responsible for products damaged or lost in return shipment. Therefore, An insured and trackable mail service is recommended. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If your returns do not meet the conditions outlined above, we reserve the right to refuse refund.

No Restock Fees.

ALL FACE MASKS ARE FINAL SALE.
ALL CANDLES ARE FINAL SALE.

Damages
If you receive an incorrect or damaged item, please notify us within 7 days of delivery by contacting us here.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.